FAQs

Free over $60. Under that, the exact rate is calculated at checkout before you pay — no surprises on the confirmation page.

Orders are dispatched within 1–2 business days, and delivery takes 7–14 days depending on your country. We ship internationally — your tracking link shows the live estimate for your address.

You'll get a tracking link by email the moment your order ships. If it hasn't arrived within a couple of days of ordering, check your spam folder first — then write to us and we'll chase it.

If it hasn't shipped yet, yes — email us as soon as possible with your order number. Once it's with the carrier we can't pull it back, but the 30-day return window has you covered either way.

30 days from delivery, no questions. If Smooth X isn't for you, you get your money back.

Yes — that's the point. Try it on your worst heel the day it arrives. A return policy that only covers unopened boxes isn't much of a promise.

Email us at support@suvora.shop with your order number and "return" in the subject line. We'll send instructions the same business day.

We process refunds within 4–5 business days of the return arriving back. Your bank may take a few more days to show it — that part's on them, not us.

Payments are processed by Shopify's checkout — the same infrastructure behind millions of stores. We never see or store your card details.

Email support@suvora.shop — a person reads every message and replies within 24 hours. No chatbots pretending otherwise.