Shipping Policy

Processing & dispatch

Every order is processed and dispatched within 1–2 business days of purchase. Orders placed on weekends or public holidays are processed on the next business day.

Once your order leaves our facility, you'll receive a confirmation email with your tracking details so you can follow it every step of the way.

Delivery times

After dispatch, estimated delivery is 8–14 business days internationally. Delivery windows are estimates and can vary slightly depending on your location, local carrier, and customs.

  • Processing & dispatch — 1–2 business days
  • International delivery — 7–12 business days after dispatch
  • Total estimated time — roughly 8–14 business days from order to arrival
Please note delivery times are estimates, not guarantees. Occasional delays from carriers, customs, or peak periods (like holidays) are outside our control, though we'll always help you track things down.

Shipping costs

Shipping is calculated at checkout based on your delivery address, and the exact cost is shown before you pay. We offer free shipping on qualifying orders.

Free Gifts & Promotional Items
Free gifts and promotional items may ship separately from your main order and can arrive on a different day, as they're sent from a different facility. This means you may receive more than one tracking number and more than one delivery for a single order. Rest assured, if you've ordered a free gift, it's on its way — please allow a little extra time for it to arrive alongside or shortly after your main item.

Where we ship

We ship worldwide to most countries. If your country isn't available at checkout, reach out and we'll let you know whether we can arrange delivery.

Any import duties, taxes, or customs fees that may apply are determined by your local authorities and are the responsibility of the customer.

Tracking your order

As soon as your order ships, we'll email you a tracking number and link. It can take 1–3 days for tracking to show its first movement once a carrier scans the parcel.

If you haven't received tracking within a few days of ordering, check your spam folder first, then contact us and we'll resend it.

Delays, wrong addresses & lost parcels

Incorrect address: Please double-check your shipping details at checkout. If an address is entered incorrectly, contact us right away — once an order has shipped we may not be able to change it.

Delayed or lost parcels: If your order hasn't arrived within the estimated window, get in touch. We'll investigate with the carrier and make it right.

Need a hand?

Questions about your delivery? Email us at support@suvora.shop with your order number and we'll get back to you quickly.